{"id":5377,"date":"2020-11-08T22:27:11","date_gmt":"2020-11-08T22:27:11","guid":{"rendered":"https:\/\/malagagourmet.net\/frequently-asked-questions\/"},"modified":"2021-03-04T16:37:38","modified_gmt":"2021-03-04T16:37:38","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/malagagourmet.net\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

Frequently Asked Questions<\/h1>\n

\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I make an online purchase?<\/a>
\n\t\t\t\t\t<\/h3>\n

It is a very simple process. You only have to follow the next steps:<\/p>\n

    \n
  1. Choose the category where the product or products you wish to purchase are located.<\/li>\n
  2. Select the product\/s you are interested in to find out their characteristics and see the photographs.<\/li>\n
  3. Select the number of units and add the item to the basket. You can then choose to continue shopping or process your order.<\/li>\n
  4. If you want to continue shopping, repeat the process. If you want to make the order click the button \u201cFinish order\u201d to star the purchasing process.<\/li>\n
  5. Enter all the information requested and make sure everything is correct.<\/li>\n
  6. Select your payment method.<\/li>\n
  7. Confirm the order and proceed to payment.<\/li>\n
  8. You will receive an e-mail confirming your order.<\/li>\n<\/ol>\n

    \n\t\t\t\t\t\t\t\t\t\t\t\tWhich countries do we ship to?<\/a>
    \n\t\t\t\t\t<\/h3>\n

    We currently ship orders to European Union countries and the United Kingdom.<\/p>\n

    \n\t\t\t\t\t\t\t\t\t\t\t\tDo you restock items marked \u201cout of stock\u201d? <\/a>
    \n\t\t\t\t\t<\/h3>\n

    If a product is not in stock it will be indicated on the website and we will try to replenish it as soon as possible.<\/p>\n

    \n\t\t\t\t\t\t\t\t\t\t\t\tWill I receive the same product I see in the photo?<\/a>
    \n\t\t\t\t\t<\/h3>\n

    Yes.<\/p>\n

    \n\t\t\t\t\t\t\t\t\t\t\t\tHow can I be sure that I have made my purchase correctly?<\/a>
    \n\t\t\t\t\t<\/h3>\n

    Once your order has been placed, you will receive a confirmation e-mail. If you do not receive it, please contact us at hola@malagagourmet.net.<\/p>\n

    \n\t\t\t\t\t\t\t\t\t\t\t\tCan I remove an item from my order?<\/a>
    \n\t\t\t\t\t<\/h3>\n

    Yes, you can remove the item you want from the basket before processing the order.<\/p>\n

    \n\t\t\t\t\t\t\t\t\t\t\t\tCan I cancel my order?<\/a>
    \n\t\t\t\t\t<\/h3>\n

    Yes, you can cancel your order by contacting us at hola@malagagourmet.net<\/a> as long as it has not left our facilities.<\/p>\n

    \n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I receive an item in a bad condition?<\/a>
    \n\t\t\t\t\t<\/h3>\n

    M\u00e1laga Gourmet only sells products in perfect condition, so if, exceptionally, you receive an item with any defect, please, contact us as soon as possible.<\/p>\n

    \n\t\t\t\t\t\t\t\t\t\t\t\tWhat can I do if I receive an incorrect item?<\/a>
    \n\t\t\t\t\t<\/h3>\n

    If on any occasion, by mistake, you receive an item that you have not ordered, please contact us.<\/p>\n

    \n\t\t\t\t\t\t\t\t\t\t\t\tWhat form of payment can I use to make my purchase?<\/a>
    \n\t\t\t\t\t<\/h3>\n

    We have the following methods of payment: Credit or debit card and Bizum.<\/p>\n

    \n\t\t\t\t\t\t\t\t\t\t\t\tWhy can my credit card be declined?<\/a>
    \n\t\t\t\t\t<\/h3>\n

    Your credit card can be rejected for the following reasons:<\/p>\n