{"id":5377,"date":"2020-11-08T22:27:11","date_gmt":"2020-11-08T22:27:11","guid":{"rendered":"https:\/\/malagagourmet.net\/frequently-asked-questions\/"},"modified":"2021-03-04T16:37:38","modified_gmt":"2021-03-04T16:37:38","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/malagagourmet.net\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
It is a very simple process. You only have to follow the next steps:<\/p>\n
We currently ship orders to European Union countries and the United Kingdom.<\/p>\n
If a product is not in stock it will be indicated on the website and we will try to replenish it as soon as possible.<\/p>\n
Yes.<\/p>\n
Once your order has been placed, you will receive a confirmation e-mail. If you do not receive it, please contact us at hola@malagagourmet.net.<\/p>\n
Yes, you can remove the item you want from the basket before processing the order.<\/p>\n
Yes, you can cancel your order by contacting us at hola@malagagourmet.net<\/a> as long as it has not left our facilities.<\/p>\n M\u00e1laga Gourmet only sells products in perfect condition, so if, exceptionally, you receive an item with any defect, please, contact us as soon as possible.<\/p>\n If on any occasion, by mistake, you receive an item that you have not ordered, please contact us.<\/p>\n We have the following methods of payment: Credit or debit card and Bizum.<\/p>\n Your credit card can be rejected for the following reasons:<\/p>\n Yes, M\u00e1laga Gourmet’s website has a SSL certificate to protect your data at the time of purchase and payment.<\/p>\n You will receive your order at the address you choose at the time of purchase.<\/p>\n Yes.<\/p>\n The average delivery time on the peninsula is 2 working days, unless the order is placed on a Saturday, Sunday or public holiday, in which case the order will be processed on the first working day following the day the order is placed.<\/p>\n For all other destinations, the average delivery time is:<\/p>\n Balearic Islands\u00a0 \u00a0 \u00a0 \u00a03 working days Shipping costs including VAT are:<\/p>\n Iberian Peninsula\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5 \u20ac We will send you a confirmation e-mail when you finish your purchase and the carrier will contact you to inform you about the delivery.<\/p>\n To request a return of an order, please write to us at hola@malagagourmet.net specifying the order number (which you will find in the order confirmation e-mail).<\/p>\n M\u00e1laga Gourmet will not be responsible for the transport costs of the return. You can send the items to:<\/p>\n Calle R\u00edo de la Plata N\u00ba 4 Local 8<\/p>\n 29793 Torrox-Costa<\/p>\n Malaga (Spain)<\/p>\n For any return, you have a period of fourteen days from the placement of the order.<\/p>\n Once the return has been approved, you will receive the amount in the same way you made your purchase.<\/p>\n After approving the return (the items must be in perfect condition and unopened) you will receive a confirmation email indicating that the amount will be credited to your account (the same method of payment you used to pay) within a few days. Please, note that the delay in credit card payment will always depend on your bank.<\/p>\n Contact us and we will solve the problem as soon as possible.<\/p>\n","protected":false},"excerpt":{"rendered":" Frequently Asked Questions How can I make an online purchase? It is a very simple process. You only have to follow the next steps: Choose the category where the product or products you wish to purchase are located. Select the product\/s you are interested in to find out their characteristics and see the photographs. Select […]<\/p>\n","protected":false},"author":52,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-5377","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/malagagourmet.net\/en\/wp-json\/wp\/v2\/pages\/5377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/malagagourmet.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/malagagourmet.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/malagagourmet.net\/en\/wp-json\/wp\/v2\/users\/52"}],"replies":[{"embeddable":true,"href":"https:\/\/malagagourmet.net\/en\/wp-json\/wp\/v2\/comments?post=5377"}],"version-history":[{"count":3,"href":"https:\/\/malagagourmet.net\/en\/wp-json\/wp\/v2\/pages\/5377\/revisions"}],"predecessor-version":[{"id":10425,"href":"https:\/\/malagagourmet.net\/en\/wp-json\/wp\/v2\/pages\/5377\/revisions\/10425"}],"wp:attachment":[{"href":"https:\/\/malagagourmet.net\/en\/wp-json\/wp\/v2\/media?parent=5377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I receive an item in a bad condition?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tWhat can I do if I receive an incorrect item?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tWhat form of payment can I use to make my purchase?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tWhy can my credit card be declined?<\/a>
\n\t\t\t\t\t<\/h3>\n\n
\n\t\t\t\t\t\t\t\t\t\t\t\tIs it safe to use my credit card on this site?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tWhere will I receive my order?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tCan the country of delivery be different from the country of purchase?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will it take for my order to arrive?<\/a>
\n\t\t\t\t\t<\/h3>\n
\nPortugal\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a02 working days
\nGermany\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 4 working days
\nFrance\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 5 working days
\nAustria\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a04 working days
\nBelgium\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 6 working days
\nCroatia\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 5 working days
\nSlovakia\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 5 working days
\nSlovenia\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 5 working days
\nNetherlands\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 4 working days
\nHungary\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 6 working days
\nLuxembourg \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5 working days
\nPoland\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a05 working days
\nCzech republic\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5 working days
\nRumania\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 6 working days
\nBulgaria\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 7 working days
\nGreece\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a06 working days
\nIrland\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 7 working days
\nLatvia\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5 working days
\nLithuania\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5 working days
\nUnited Kigdom\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 5 working days
\nDermak \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5 working days
\nFinland\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a08 working days
\nSweden\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a08 working days
\nItaly\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a05 working days<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\tHow much do I have to pay in shipping costs?<\/a>
\n\t\t\t\t\t<\/h3>\n
\nBalearic Islands\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 7 \u20ac
\nPortugal\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 7 \u20ac
\nGermany\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 9 \u20ac
\nFrance \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 13 \u20ac
\nAustria \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nBelgium \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nCroatia\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a015 \u20ac
\nSlovakia\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nSlovenia \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nNetherlands\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nHungary\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nLuxembourg \u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nPoland \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nCzech republic\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nRomania\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nBulgaria\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 18 \u20ac
\nEstonia\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 18 \u20ac
\nGreece \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 18 \u20ac
\nIrland\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 18 \u20ac
\nLatvia\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 18 \u20ac
\nLithuania\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 18 \u20ac
\nUnited Kigdom\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 15 \u20ac
\nDenmark\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 30 \u20ac
\nFinland\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 30 \u20ac
\nSweden \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 30 \u20ac
\nItaly\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 16 \u20ac<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t\tHow is the home delivery process?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do to return a product?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the deadline for a refund?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tHow will I receive the amount of my refund?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive my refund?<\/a>
\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if the amount of my refund is incorrect?<\/a>
\n\t\t\t\t\t<\/h3>\n